If you aren't completely satisfied with your purchase, you may return it for a full refund within 30 days as long as it's in sellable condition (unused, clean, undamaged, all packaging intact, warranty card not filled out... basically, just how you received it). We recommend testing your gear indoors and casting with clean hands, and trying on boots on carpeted floors. Unless otherwise specified, you will be responsible for return shipping. Proof of purchase is required for all returns, so please include a copy of your original invoice. If you return a product in unsellable condition we will ship the product back to you and you will not receive a refund.
If you receive a product that is damaged, broken, or if we've made a mistake (hey, sometimes they happen), we will send you a pre-paid return label for your return and promptly get you a replacement product. Due to the handmade nature of many of our products, there are some things that are out of our control such as: quality of thread wraps, epoxy, anodizing, and other minor variations that do not impact the fishability of the product. These situations will still be covered by our 30 day return policy, but are not considered 'damage' and do not qualify for pre-paid returns. As always, we will work with you and/or the manufacturer to ensure that you're getting a product that you are 100% satisfied with.
If you return an order that comes with a free gift (like a free fly line or backing), you must also return the gift. If we don't receive it, we will refund you for the items returned less the full retail value of the gift.
You can either bring your products and your invoice to our shop or you can mail the products back to us and we'll credit your card right away. You can mail the items back to us using the carrier of your choice to:
Trident Fly Fishing Returns
190 Riverside St
Portland, ME 04103
No CODs allowed. Also, please be sure to get tracking information for your package since you are responsible until we receive the items.
If you'd like to make an exchange, simply place a new order online.