Trident Rewards Frequently Asked Questions
Can I use rewards over the phone?
No. Points, and the rewards program in general, are designed to be used on the website without additional support and assistance. Our team is not trained to help you with the rewards program and any assistance will be offered on a best-effort basis only.
Can I combine rewards with other offers or coupons?
No. Rewards cannot be combined with any other offers. This includes other rewards coupons. You can combine rewards with gift cards, such as those from our trade-in program.
Can I use rewards on used gear?
No. Due to the nature of our used tackle, rewards cannot be applied. Additionally, there may be other restrictions.
Can I use multiple rewards coupons on a single purchase?
No. Unfortunately, it's a limitation of our system at this time. We will *NOT* combine rewards over the phone or via e-mail. Please plan your purchases accordingly.
How do I join the rewards program?
Please visit https://www.tridentflyfishing.com/rewards for details.
How do I earn points/rewards?
Please visit https://www.tridentflyfishing.com/rewards for details.
How can I check my points balance or rewards status?
1. Log into your account here. If you don't have an account, you can create one on that page. If you are having trouble logging in, click: Forgot Your Password?
2. Once you are logged in, visit this page.
3. Scroll down to the section that says: How to use your points
Do points or rewards expire?
Yes. Your points will expire after 6 months without a purchase. If you'd like to keep your rewards active, all you need to do is make a purchase at tridentflyfishing.com
Can I transfer points or rewards to another account or to someone else? No. Rewards can not be transferred to other emails or accounts.
What happens to my points/rewards if I return a purchase?
Rewards will automatically return to the original coupon code after a return is made. Please keep the e-mail you received with your code so that you do not have to contact us in the event of a return.
Are there any exclusions or limitations to the program?
Yes. See above. There may also be exclusions/limitations that are not stated here, or anywhere.
How do I redeem my points/rewards?
1. Log into your account here. If you don't have an account, you can create one on that page. If you are having trouble logging in, click: Forgot Your Password?
2. Once you are logged in, visit this page.
3. Scroll down to the section that says: How to use your points
4. Select how many points you want to redeem and click redeem.
5. Make sure e-mails from Trident Fly Fishing don't go to spam.
Is there a tier system in the rewards program?
Not at this time.
What do I do if I have a problem or question about my rewards account?
If you're having trouble, please send an e-mail to [email protected]. Phone support is not available at this time.
